- Coordinate closely with the installation team to ensure seamless execution of service tasks with Strong communication and convensing power.
- Handle customer inquiries, issues, and complaints promptly and professionally, providing effective resolutions.
- Obtain necessary permissions and approvals for service activities, ensuring compliance with regulatory requirements.
- Oversee and manage customer care operations, including follow-ups, feedback collection, and satisfaction surveys.
- Collaborate with internal teams to optimize service processes and improve overall customer experience.
- 6) Provide leadership and guidance to junior service coordinators, fostering a collaborative and supportive team environment.
- Maintain accurate records of service activities, including documentation of customer interactions and service outcomes.
- Analyze service metrics and performance indicators to identify areas for improvement and implement corrective actions.
- Stay updated on industry trends and best practices in service coordination and customer care, continuously enhancing skills and knowledge.
- Uphold company standards of professionalism, integrity, and customer-centricity in all interactions and service delivery.
|