sales coordinator

JOB RESPONSIBILITIES : 

1. Handle domestic and international customer enquiries.
2. Prepare and submit quotations, proforma invoices and commercial offers.
3. Follow up on quotations and maintain an updated enquiry tracker.
4. Coordinate with the sales team to convert enquiries into confirmed orders.
5. Review customer purchase orders against approved quotations and commercial terms.
6. Maintain an updated tracker of confirmed orders, pending orders and delivery commitments.
7. Coordinate with production, purchase, quality and dispatch departments to ensure timely order execution.
8. Provide customers with regular production and dispatch updates.
9. Coordinate with the accounts department for advance payments, outstanding payments and credit terms.
10. Assist with export documentation, packing lists, commercial invoices and shipment coordination.
11. Maintain accurate customer information, pricing records and sales history.
12. Follow up with existing and inactive customers for new requirements.
13. Assist the sales team in identifying potential customers and generating new leads.
14. Maintain customer satisfaction through timely communication and effective issue resolution.
15. Prepare weekly and monthly sales reports for management.
16. Monitor sales targets, quotation conversion rates and pending order values.