Job Summary
We are looking for a Customer Service Executive to handle customer inquiries, provide timely updates on shipments, and coordinate with internal teams. The role involves managing complaints, maintaining accurate shipment records, and supporting logistics operations. Strong communication skills in English (via phone, email, and chat) are essential. The position offers a salary of up to ₹2.4 Lakh per annum. Freshers and candidates with up to 2 years of experience are encouraged to apply.
Travelling Details
The company from Vasai Station to the Waliv Road location, which is 6 km away and takes approximately 16 minutes by riksha.
"Key Responsibilities:
1.Handle customer inquiries and provide timely updates related to shipments and deliveries.
2.Communicate professionally in English via phone, email, and chat.
3.Coordinate with operations and dispatch teams to ensure smooth logistics flow.
4.Manage complaints and escalations with a focus on quick resolution.
5.Maintain and update shipment records and reports accurately.
6.Provide proactive customer service and follow up on shipments.
7.Support the logistics team with documentation and process complianc"
XYZ (Original Company Name Hide) group renders a professional services of logistics with its global and regional networks. We, with an efficient management, provide innovative solutions to deliver successful shipments. Our organization is incorporated with a definite process steered with phases like planning, storage, packaging and clearance. Our services are well known for secure and fast deliverable of goods to the national or international destinations. With the huge affiliations of foreign agencies and freight forwarders, we have been delivering all the consignments within time lines demanded by our customers. Our organization with a great perception allows all the freight transportation subjected for an insurance coverage to overcome menaces.