Customer Service Co-Ordinator (After Sales)

JOB RESPONSIBILITIES : 

1. Receive service requests, complaints, and breakdown calls from customers.
2. Receive, log, and track service complaints and requests in the CRM system
3. Assign service calls to engineers and coordinate schedules effectively
4. Monitor service tickets and ensure adherence to SLAs
5. Follow up with engineers and customers until closure of service calls
6. Update service status, visit reports, and resolutions in the CRM accurately
7. Maintain service records, warranty details, and AMC information in CRM
8. Coordinate spare parts requirements with stores/procurement teams
9. Escalate unresolved or critical issues to the Service Manager
10. Prepare daily/weekly service reports from the CRM system
11. Support customer communication regarding service status and timelines
12. Strong knowledge and hands-on experience with CRM tools (Zoho, Salesforce, Freshdesk, or similar).

IMPORTANT NOTE : 

1. SALARY WILL BE NEGOTIABLE AS PER MARKET STANDARD , SKILL , EXPERIENCE , AND INTERVIEW PERFORMANCE  
2. THE MENTIONED SALARY BUDGET IS CTC AND NOT GROSS SALARY